Cleanliness Policy

A MESSAGE FROM THE ATLANTIC HOTEL & SPA

During these unprecedented times, we recognize the need to do all we can to ensure the health and safety of our guests and associates. We will continue to closely monitor and follow guidelines from the CDC and local health departments. 

We are also taking standards for hygiene and cleanliness very seriously and are adding additional steps to surpass the standards set forth for our industry. We will continue to monitor and adjust our services and offerings based on industry and regulatory directives.

Below are specific areas we are addressing throughout the guest experience within our hotel:

Pre-Arrival

The following services will be unavailable until further notice to reduce guest interaction:

  • Spa Access
  • Daily turndown service
  • Dine-in service at Wild Thyme and other local restaurants

Arrival

  • Staff is sanitizing check in items (i.e. room keycard) to prevent contact from staff and previous guests.
  • Counter tops will be wiped hourly after each guest interaction.

Common Areas

  • The pool is open, however all furniture has been removed from pool deck to prevent gathering
  • The gym is open but is limited to 3 people at a time

Registration Desk

  • Added sanitation services at the registration desk and throughout the property.
  • Guest rooms will be assigned to help reduce guest-to-guest contact at guest room entry points

Guest Room

  • Guest rooms will be sanitized prior to guest arrival
  • After check out, guest rooms will remain unoccupied for at least 24 hours to mitigate the spread of germs.
  • Daily room cleaning will be temporarily suspended, but guests will be provided self-cleaning and sanitization items at the front desk upon request.

Food & Beverage (Complimentary)

  • Complimentary Food & Beverage services will be suspended until further notice.

Departure

  • Guest check out will be available by phone and receipts will be emailed to reduce congestion at the registration desk.

Our Cancellation Policy

It is important to us that you are able to make informed travel decisions, and that you have peace of mind anytime you choose to visit The Atlantic Hotel & Spa. Please review our cancellation policy.

  • For a full refund, please cancel 72 hours before arrival date*
  • Guests who booked via online travel agents or other third-party travel professionals are advised to contact their booking provider for information on their policies.

*Some packages and offers might have different cancellation policies. Please review your reservations for details.

 

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For general information or questions regarding our property, please email [email protected] or call (954) 567-8020.

We will continue to monitor and adjust our services and offerings based on industry and regulatory directives.